In a 2014 poll from Healthgrades Report, 62% of patients prioritized location when selecting a hospital or doctor.
Is that surprising? As a patient, the likeliest answer is no.
With so much for you to accomplish in 24 hours, your time is precious. Due to this, it makes sense why location plays such an important role.
As we continue from part one of this topic, let’s explore further reasons why you should choose my occupational therapy practice.
Location, Location, Location
As we each move throughout the day, one objective is usually common for us all: hassle-free convenience. In other words, with as much ease as possible, we’ll aim to accomplish our daily objectives.
If there’s much to complete on a given day for example, and if our plan is to pick up takeout on the way home, we may opt for a nearby restaurant.
While this is not always the case in all situations, close proximity is often the deciding factor when choosing a place of business to visit.
With traffic, wait times in the office of a physician, and other factors, patients may not have the time to choose an office that’s not within close proximity.
Although location isn’t the only relevant factor, we’ll each pursue daily convenience whenever possible. In fact, picture any popular company such as Apple or McDonald’s.
When both companies begin the process of opening a new branch, do you think they’ll launch a new location just anywhere? Prime real estate is crucial. Therefore, if it’s not a place that’s convenient for customers, it’s likely being removed from the list of potential locations.
In my case, it was important to consider overall patient care.
To accomplish this, one element of the decision-making process involved the following: from home or office, make their visit to my location as accessible as possible.
In my personal life, convenience is incredibly important, so it’s reasonable that patients will hold a similar view as well. Versus opting for a much larger establishment that’s out of the way, many of us will likely patron a business that’s local.
Remember, your daily lives will have many moving parts, so I don’t want to add an extra piece that pulls this out of alignment.
Cleanliness is Key
Long before the arrival of COVID-19, I positioned cleanliness as a priority inside the office. With COVID-19 now part of everyone’s new normal, we’ve initiated updated guidelines.
For existing and prospective clients, clean conference room tables, clean reception area, and the like will convey professionalism.
The human brain will interpret this in the following way: if you’re able to take care of your office with this degree of attention, you’re more likely to do the same with me in terms of care.
For health care facilities and workers, the Center For Disease Control and Prevention (CDC) created a series of guidelines, which I’ve implemented. In addition to this, New York has recommended guidelines as well.
This ranges from limited number of patients inside the office, usage of hand sanitizer, habitually cleaning all equipment with disinfectant, and of course making available both Lysol as well as paper towels.
Because patient safety has been and will continue receiving priority attention, our office adheres to local, federal as well as state requirements.
For instance, hand hygiene is incredibly crucial. The reason for this routine is simple: a physician mustn’t cut corners when it involves patient safety.
During this difficult time, we all want to know that while visiting a grocery, work, and of course health care facility, the utmost attention is applied to cleanliness. As a physician, we don’t have the ability to control everything in a patient’s life, but we can mitigate certain concerns – in terms of COVID-19 office safety guidelines.
By prioritizing your safety during a therapy session, we can set your mind at ease. After all, your overall care is vital, and this includes minimizing safety anxieties. While here, our objective is to help you feel comfortable, and this aim cannot occur in an unclean environment.
Patient Satisfaction
When we offer customized therapy, the driving factor is to provide exemplary service to each patient. Because of this, we’ll do our best to correct situations where the client feels we didn’t meet our own standards.
During the early stages of launching the practice, I made a list of elements to maintain from day one. In particular, customer loyalty and satisfaction are fixed within the practice.
Whenever a company diminishes the relevance of customer satisfaction, the company is unlikely to develop an environment that fosters customer loyalty.
Therefore, customer satisfaction and loyalty are linked with one another, so both will remain top priorities within Occupational Therapy Concept. Though we understand that it’s impossible to be all things to all individuals, this point of view will not diminish our objective to offer exemplary service to our patients.
Companies cannot exist without its customers.
If I seek a certain kind of service from businesses, it’s only right to emulate the same within my occupational therapy practice. Ultimately, we’re here to serve you, so please don’t hesitate to communicate any concern after a session.
Because we’ll always strive to offer the best treatment and experience for each patient, please send a private message, or you can call us directly to resolve your concerns. When we refer to our patients as family, we don’t only mean this through words alone. On the contrary, we want to treat you as such with consistent action.
Always keep this in mind: you were a priority when I thought of creating this business, and patients will remain a priority throughout its entire lifespan.
At Occupational Therapy Concept, You’re Family. For a Free consultation, give me a
call at (718) 285-0884 for further evaluation and customized help.
